FAQ's

WHAT IS YOUR RETURN POLICY?

We want you to love your Lizzie's purchase! Eligible items may be returned for STORE CREDIT ONLY within 21 days of the confirmed delivery date of the item being returned.

Lizzie's Boutique does not issue refunds to the original form of payment.

Items must be unworn, unwashed, in original condition, and have all original tags attached. Items must also be free from makeup, deodorant, perfume, pet hair, smoke, and other odors.

Sale, clearance, Last Chance items, jewelry, gift cards, holiday and sequin apparel, and items specifically marked FINAL SALE cannot be returned or exchanged.

Customers are responsible for return shipping costs. Original shipping charges and return shipping costs are non-refundable.

Please review our full Return Policy for complete details.

WHEN DOES MY 21-DAY RETURN WINDOW BEGIN?

Your 21-day return window begins on the confirmed delivery date of the item you are returning.

If your order arrives in multiple shipments, each item's return window begins on the confirmed delivery date for that specific item.

DO YOU OFFER REFUNDS?

No. Lizzie's Boutique does not issue refunds to the original form of payment.

Approved returns are issued as Lizzie's Boutique store credit only.

CAN I EXCHANGE AN ITEM?

Because inventory and sizing availability can change quickly, we cannot guarantee direct exchanges.

We recommend returning your eligible item for store credit and placing a new order for the size or style you would like.

HOW DO I RETURN AN ITEM?

Please mail eligible returns to:

Lizzie's Boutique
20 Bailey Lane
Uniontown, PA 15401

We strongly recommend using a trackable shipping method. Lizzie's Boutique is not responsible for return packages that are lost or damaged in transit.

If you have questions before sending your return, please email care@lizziesboutique.com.

WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?

Please contact us at care@lizziesboutique.com within 3 days of confirmed delivery.

Include your order number and photos of the item and packaging so our team can assist you.

We DO NOT have a physical location:

 

6. What was the original name of the company and why did you change it to Lizzie's?

The original name, Lipstick & Earrings started out as a Fashion Blog in 2015. The name came from living with my Sittee for so long. She was amazing! She could never leave her house without her Lipstick & Earrings. I fondly remember driving back to her house many times because she forgot one of them! I miss her so much! She was an amazing role model. She couldn't walk in flat shoes, she had to wear heels or her feet would hurt. I could go on forever about this wonderful lady.

We grew up shopping with Sittee so to honor her and our passion for fashion, we decided to start an online boutique that features many unique items.

Because of the name Lipstick and Earrings, everyone would ask what brands of lipstick we carried? At the time we sold earrings but did not sell Lipstick. It became an issue for customers and vendors.

In 2018, we changed the name to Lizzie's because everyone thought we sold Lipstick. The name Lizzie is still near and dear to me. It was short for Elizabeth, which was Sittee's first name.

Welcome to Lizzie's!

To meet us in person and really find out about us. Find our Facebook group where we go live weekly! Link below:

https://www.facebook.com/groups/167982313753095/?fb_dtsg_ag=AdyWjk2t5pat69OPXfJ_HCZZqr78aQQERpWDv1tsi2xBkw%3AAdxndJ9gQygXqvXvUBK4L9ReJjsWxJQxhIx90mp0Se6uPQ

 

Hey LOVES!